QANTAS’ website now features a new online booking process including an interactive “Where can I go?” map, following a major digital redesign undertaken by Amadeus IT Pacific.
The project, which was completed last month and has recently gone live, followed the renewal of QF’s contract with Amadeus for the Altea Passenger Service System as well as its content agreement with the GDS, ensuring Amadeus connected travel agencies globally will continue to have access to QF fares, inventory and schedules.
The makeover means there is a “tailored search and booking experience for each visitor” to the site, delivering relevant offers and unique information.
Online bookers are now offered relevant cabin upgrade offers which can be redeemed by cash or points to give customers an easy way to upgrade.
The “Where can I go?” map allows customers to search and explore travel destinations using Classic Flight Rewards, Points Plus Pay or cash.
There’s also a new “express checkout” booking path for frequent flyers, allowing them to skip from selecting their flights straight to confirming a booking.
Amadeus executive vp of airlines, Asia Pacific, Cyril Tetaz, said the average traveller visits 38 websites while booking a trip “so it’s important for airlines to be able to offer a customer-friendly platform that encourages visitors to shift from a looker to a booker.
“We are excited to continue our work with a partner like Qantas to help find ways to make the customer experience more seamless,” Tetaz said.
Source: Travel Australia