STAR Alliance has launched a new Connection Service to assist customers arriving at Chicago O’Hare Int’l Airport to reach their onward flight with another Star Alliance member carrier.
The service springs into action if an incoming flight is delayed.
Software monitors the transfer window for customers with an onward flight and flags any cases where pax appear in danger of missing a connection.
The service will be rolled out at another 11 major airports around the world.
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Source: Travel Australia